Client Care & Logistics

Direct support and studio access

Responses within 24 hours. Brooklyn fittings arranged by private appointment. Straightforward 30-day exchange and returns protocol.

24h

response window

30 days

domestic returns

By Appt

Brooklyn studio

Direct Channel

Submit an inquiry or schedule a fitting

Use this form for sizing assistance, order tracking, returns authorization, or private studio appointment requests.

Operational Standards

Client logistics and protocols

Clear frameworks for delivery, exchanges, and private consultations.

Dispatch & Transit

Returns Protocol

Studio Bookings

Orders dispatch within 48 hours via insured courier. Tracking details provided immediately upon fulfillment.

Complimentary 30-day returns on unworn items in original packaging. Automated prepaid return labels included.

Private fittings available at our Brooklyn headquarters. Schedule via the contact form with preferred timing.